Vajehواژه
فارسی

Official Vajeh support

Let’s get you back in the game.

If you are having trouble with the game, signing in, or a purchase, try the quick help below or contact us directly.

Email support View quick help

Direct contact

Talk to Vajeh support

Email us with questions, bug reports, purchase issues, general feedback, or feature requests.

For a more useful reply

What should I include?

These details help us investigate more quickly.

  • 1Vajeh version and device model
  • 2iOS or Android version
  • 3What happened and steps to reproduce it
  • 4A screenshot, if possible
  • 5For purchases: date, pack name, and transaction ID

Do not send sensitive information. Never email us your password, full payment-card number, or security code.

Immediate guidance

Quick help

Vajeh will not open or load a new word

Check your internet connection and try again. Fully close and reopen the app, and make sure you have the latest version installed. If the issue continues, email support with the error message and the time it occurred.

My purchase is still completing

If Vajeh says your purchase is being completed, the purchase has been recorded and the words will be added to your queue automatically after confirmation. You can close the screen and check the app again later.

My purchased words are missing

Reopen Vajeh and sign in with the same Vajeh account used for the purchase. Eligible purchases are checked again at app startup and after sign-in. On iPhone and iPad, also use the same Apple ID that made the purchase. If the balance is still incorrect, email support with the purchase date, pack name, and transaction ID.

How do I delete my account?

If you are signed in, open Vajeh, go to Settings, choose Delete Account, and confirm. This is permanent; read the in-app warning carefully before confirming. If you cannot access the app, email support.